27 - 29 August, 2018 ǀ Swissotel, Sydney, NSW

Dr. Ian Oppermann


CEO and Chief Data Scientist for the Data Analytics Centre
NSW Treasury


3:20 PM Transforming Contact Centre Data Analytics with the NSW Data Analytics Centre

The NSW Data Analytics Centre’s (DAC) mission is to build world-class capabilities in whole-of-government data analytics to improve health and well-being, safety, social, economic and environmental outcomes for the citizens of NSW. The DAC aims to become a world leader in whole-of-government data analytics, to provide insights into complex policy problems, support greater evidence-based decision-making and improve service delivery for the community.

  • Overcoming common contact centre challenges through DAC’s data analytics solutions
  • Managing a secure contact centre environment: best practice data analytics, data governance and privacy measures
  • Guided innovations programs that are useful to public sector contact centres


Check out the incredible speaker line-up to see who will be joining Ian.

Download The Latest Agenda