27 - 28 August, 2019 ǀ Swissotel, Sydney, NSW

Meet the Speakers

Advisory Board


Wendy Keith
Wendy Keith
Director Housing Contact Centre
Department of Family and Community Services
Erika Lyons
Erika Lyons
Contact Centre Manager
Clean Energy Regulator
Peter Chidiac
Peter Chidiac
Managing Director for Australia & New Zealand
Avaya
Liz Roberts
Liz Roberts
Senior Manager Customer Service
Long Service Corporation
Michelle Berridge
Michelle Berridge
Customer Services Manager
Northern Beaches Council
Lisa Seymour
Lisa Seymour
Manager for Customer Service
EnableNSW

Speakers


Jane Elley
Jane Elley
Group Lead
Department of Inland Revenue (New Zealand)
Zofia Deschepper
Zofia Deschepper
Brand and Marketing Team Leader
CSIRO
Lindsay Whelan
Lindsay Whelan
Manager of Quitline
Quitline VIC
Jody  McLaren
Jody McLaren
Manager Customer Support
WorkCover Queensland
Sue Ferguson
Sue Ferguson
Manager for Contact Centres
Service NSW
Claire Harper
Claire Harper
Senior Manager Business Improvement and Analysis
Health Share NSW
Kylie Stone
Kylie Stone
Customer Information Centre Manager
Main Roads Western Australia
Mike Whittaker
Mike Whittaker
Manager of Customer Service
City of Casey
James Coorey
James Coorey
Manager of Customer Experience
Canterbury Bankstown
Brandon Davis
Brandon Davis
Customer Service Manager
Kingston City Council
James Walford
Strategic Director – Digital & Innovation
Genesys
David Jackson
David Jackson
Information Services Manager
Cardinia Shire Council
Janet Wagstaff
Director, LawAccess NSW
NSW Department of Justice
Kirrilly Rowan
Kirrilly Rowan
Manager Customer Service
Toowoomba Regional Council
Lidija Apoleska
icare Contact Centre Manager
Service NSW
Angela Hume
Customer Experience Manager
Bayside Council
Chris Jones
Chris Jones
Contact Centre Manager
Australian Maritime and Safety Authority
Mark Maguire
Director
I Am Captain of My Ship
Belinda Squires
Belinda Squires
Manager Customer Service
EnableNSW
Ian Vaile
Innovaton Manager
Healthdirect Australia
Roy Hazelwood
Manager, Customer Contact Centre & Reception
Anglicare Sydney

Motivational Speakers


Anthony Bonnici
Anthony Bonnici
Director
Move Mountains

Cross-Industry Speakers


Trevor O’Hara
Trevor O’Hara
Chief Executive Officer
Crime Stoppers
Tara Richards
Tara Richards
Head of Digital
QSuper Group
David Coombes
Senior Manager Customer Experience
SA Water