Application Form: Best in Class Contact Centre for 2019 (Under 30 Seats)

Application Form: Best in Class Contact Centre for 2019  (Under 30 Seats)

We have reinvigorated the Government Contact Centre Week Excellence Awards program this year to recognise those organisations, teams and individuals who are making the greatest contributions to the contact centre industry.

If you’re reading this application form, then that means you are ready for the opportunity to honour and recognise your team’s efforts and success, and the chance to win a Government Contact Centre Week Excellence Award.

This category awards an organisation that has proven the internal commitment needed to deliver on customer experience despite their size. The winner of this award is evaluated based on their ability to demonstrate exceptional customer satisfaction scores, identify and track improvements made within their organisation, promote internal culture and employee engagement and achieve service excellence with limited resources.


Please note: That all fields marked with an asterisk (*) are required.