Datacom is one of Australasia’s largest professional IT services organisations, providing a broad range of services and solutions across Australia, New Zealand and Asia. Datacom Connect is a division of Datacom which specialises in the provision of exceptional Customer Experience and Contact Centre Services, offering consulting and design services on contact centres, service desks, and business processes, and provides fully outsourced contact centre and processing services.
Driven by a commitment to deliver exceptional customer experience, Datacom Connect leverages world-class tools and technology, proven processes, and passionate and experienced people.
With operations across the Asia Pacific region and over 25 years experience delivering outsourced Contact Centre Services and 12 years delivering Contact Centre Infrastructure (as a service), Datacom Connect offers a wealth of experience and insight to customers.Datacom Connect’s Customer Experience (CX) Platform solutions utilise leading technology solutions from Genesys (PureCloud and PureConnect), and a range of complementary partners.
Datacom Connect can deploy CX Platforms into in-house or customer contact centres, which have been specifically designed to adapt to any needs.
Today, Datacom Connect supports contact centre agents across the Asia Pacific region, and is a valued member of the Genesys Partner Advisory Board.