DELIVERING A SEAMLESS CUSTOMER EXPERIENCE THROUGH UNITING
THE CUSTOMER CONTACT CENTRE AND DIGITAL CITIZEN SERVICES
21ST – 23RD OCTOBER 2024 - MELBOURNE, AUSTRALIA
2023 Sponsors & Exhibitors
Gold Sponsor
ServiceNow
Website: www.servicenow.com
ServiceNow (NYSE: NOW) makes the world of government work better for everyone. Over 1,400 government organisations worldwide use ServiceNow’s cloud based platform and solutions to securely automate processes, streamline operations and digitise services across multiple agencies and departments. ServiceNow empowers government organisations to achieve their mission through elevating customer experience,... Read More
Event Partners
NICE
Website: www.nice.com
NICE CXone is the cloud contact center software leader, empowering organizations to provide exceptional customer experiences with the world’s # 1 cloud customer experience platform, NICE CXone™. CXone combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation to help companies act smarter and... Read More
Rapid Circle
Website: https://rapidcircle.com/
Rapid Circle is a highly recognised Microsoft partner in Australasia, The Netherlands and India with over 15 years of experience in digital transformation in the private and public sectors. We help our customers achieve what's next, by creating impact with the Microsoft Cloud, with renowned expertise in deploying complex Azure,... Read More
Customer Driven
Website: https://www.customerdriven.com.au/
Customer Driven was established September 2014 by Louis Dupé and Peter Trowbridge with the vision to build a customer-centric business consulting and services company. The founders, supported by a team of experienced business practitioners, have developed a reputation for delivering business improvement results for clients across business and government sectors.... Read More
RingCentral
Website: https://www.ringcentral.com/au/en/
RingCentral is a leading global provider of cloud-based business communications and collaboration solutions that seamlessly combine phone, messaging, video meetings, and contact centre. RingCentral empowers customers with AI-powered conversation intelligence that unlocks insights from their interaction data to accelerate business outcomes. With decades of expertise in reliable and secure cloud... Read More
CCNA
Website: https://ccna.com.au/
CCNA is a Unified Communications, Contact Centre, Networking and Cyber Security specialist solution provider. CCNA provide solutions in the Enterprise and Government sectors operating out of Australia and New Zealand, supplying solution across Asia Pacific. CCNA offers a range of services aimed at delivering exceptional results for our clients. We... Read More
Auraya
Website: https://aurayasystems.com/
Auraya is a voice intelligence company with the mission of empowering people and organizations to interact and engage with convenience and security in all channels and languages. Auraya develops its next generation voice biometric AI to deliver easy-to-use and highly secure speaker recognition and fraud detection capabilities. Auraya provides its... Read More
BRYK Group
Website: https://brykgroup.com/brykid/
The BRYK Group is a proud Australian based IT product and services firm with 24 years of experience in services clients in ANZ across industry verticals including Public Sector, Banking & Fintech, Automotive Not-for-profits and startups. We pride ourselves in being able to solve modern business problems, rather than sell... Read More
Avaya
Website: https://www.avaya.com/en/
Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya. We’re shaping the future of customer experiences to help organizations achieve strategic ambitions and desired outcomes. Our contact center and communications solutions deliver innovation without disruption, adding best-in-class technologies to existing... Read More
QPC
Website: https://qpc.com/
QPC Australia is your customer experience delivery expert, combining insights, automation, and advanced technologies to provide adaptable business solutions. With over 20 years of experience, QPC provides exceptional customer experiences through innovative contact centre solutions. At the forefront of contact centre technologies, QPC empowers companies of all sizes and industries... Read More
Connecting Now
Website: https://connectingnow.com.au/
Connecting Now enables government and enterprises to deliver seamless customer experiences in a world without language barriers. Supporting large government contact centres across Australia and New Zealand, we connect your agents and customers in 100+ languages 24x7x365. Through a full suite of language solutions encompassing on-demand telephone, video or face-to-face... Read More
Calabrio
Website: https://www.calabrio.com/
Calabrio is trusted by leading brands. The digital foundation of a customer-centric contact centre, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact centre to best represent your brand. We maximise agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fuelled... Read More
Communications Partner
Vision6
Website: https://www.vision6.com.au/
Vision6 is Australia's most reliable Email and SMS marketing software trusted by thousands of government departments, healthcare providers, education and financial institutions to send timely communications, increase workflow efficiency and achieve their organisational goals. Aussie-based and operated since 2001, Vision6 provides powerful communication tools that are ISO 27001 and SOC2... Read More
