Director Housing Contact Centre
Department of Family and Community Services
4:50 PM PANEL DISCUSSION: 2018 Advisory Board Discussion on Utopia VS Reality: Getting Past the Buzzwords
Despite coming from a broad range of government organisations, the Advisory Board Committee have one thing in common: they’re over the buzzwords that often cloud business continuity, staff engagement and workforce transformation. This panel discussion will be an open, honest look at the ways that public and non-profit contact centre managers can build teams and drive strategic direction that accurately reflect the values (and restrictions) of the industry.