27 - 28 August, 2019 ǀ Swissotel, Sydney, NSW

Wendy Keith


Director Housing Contact Centre
Department of Family and Community Services


4:50 PM PANEL DISCUSSION: 2018 Advisory Board Discussion on Utopia VS Reality: Getting Past the Buzzwords

Despite coming from a broad range of government organisations, the Advisory Board Committee have one thing in common: they’re over the buzzwords that often cloud business continuity, staff engagement and workforce transformation. This panel discussion will be an open, honest look at the ways that public and non-profit contact centre managers can build teams and drive strategic direction that accurately reflect the values (and restrictions) of the industry.


Check out the incredible speaker line-up to see who will be joining Wendy.

Download The Latest Agenda