Chief Executive Officer
4:10 PM CASE STUDY: Crime Stoppers QLD’s Value to the Public Sector as an Anonymous Hotline to Report Crime
The Crime Stoppers Queensland contact centre has helped increase the rate of arrest from point of contact by 70%. Trevor O’Hara attributes this incredible development to their effective customer service, which captures high-quality information and holds trusted reputation in the community as an independent organization. This session will discuss how Crime Stoppers QLD has become intrinsic to the community as a one-stop-shop to report crime anonymously, which is then passed on to enforcement agencies.
- Enabling first call resolution by working with anonymous callers to extract the right information to report crimes and passing it on to law enforcement agencies
- Managing the public image in order to develop community trust as an independent organisation
- Crime Stoppers plans for development throughout Australia to consolidate and improve contact centre processes