National Manager Compliance and Investigations Housing and Tenancy Services
Ministry of Business,Innovation & Employment (New Zealand)
8:45 AM INTERNATIONAL CASE STUDY: Improving Internal Collaboration Between Four Departments Led by the Ministry of Business, Innovation & Employment NZ
As a recipient of the Customer Experience Leadership Award, MBIE has been responsible for significant transformation of workforce practices. Following the Christchurch Earthquake, MBIE engaged four departments and over 300 people to develop and deliver a sustainable labour force plan to work on the re-build of businesses and ensure the ethical treatment of workers.
- A summary of the Earthquakes effects, MBIE’s needs and the plan they put into place
- Working with overseas governments, such as the Philippines Government, employ immigrant labour for the re-build
- Culture transformation: having teams work more collectively together and forgo individual goals in pursuit of the bigger picture outcomes