15 - 17 July, 2019 ǀ Swissotel, Sydney, NSW

Lauren Reid


Head of Direct Service
MLC Life Insurance

Conference Day Two: Wednesday, 17th July 2019

Wednesday, July 17th, 2019


5:20 PM Supporting Staff through Contact Centre Transformation through Innovative Change Management Processes

MLC Life Insurance is currently undergoing a significant transformation to become a separate entity from NAB and transforming its technology program. This session will explore:

  • Workforce management during this transition period
  • Developing a multi skilled team that is effective during this time
  • Integrating flexible working within the workforce

Check out the incredible speaker line-up to see who will be joining Lauren.

Download The Latest Agenda