15 - 17 July, 2019 ǀ Swissotel, Sydney, NSW

Kimberly Wilson


Customer Experience Manager
Brisbane City Council

Conference Day Two: Wednesday, 17th July 2019

Wednesday, July 17th, 2019


3:20 PM Re-Defining Customer Experience Strategy at the City of Brisbane through Automation

Kimberly Wilson has been driving customer experience and pioneering a 4 year plan that will completely transform how council interacts with its customers. This session will explore:

  • Whole of level changes to customer experience
  • Redefining engagement and understanding of the customer
  • Change management and enterprise improvement

Check out the incredible speaker line-up to see who will be joining Kimberly.

Download The Latest Agenda