15 - 17 July, 2019 ǀ Swissotel, Sydney, NSW

Jessica Ward


Prospective Student Enquiries Centre Team Leader
Deakin University

Conference Day Two: Wednesday, 17th July 2019

Wednesday, July 17th, 2019


11:40 AM Delivering an Omnichannel Customer Experience at Deakin University through Gaining an Understanding of Your Client Demographic

This session will explore the development of Deakin Universities prospective student enquires contact centre. Specifically:

  • Exploring the business case behind the decision to establish a call centre
  • Achieving a integrated solution to become omnichannel
  • Gaining an understanding of their demographic and how to contact them eg. Through live chat, email, text message
  • Exploring Deakins strategy for future growth

Check out the incredible speaker line-up to see who will be joining Jessica.

Download The Latest Agenda