27 - 29 August, 2018 ǀ Swissotel, Sydney, NSW

Dr Amee Morgans


Chief Of Operations
Emergency Services Telecommunications Authority


10:45 AM Managing Morale

Maintaining high morale and practical strategies to deal with low morale

4:40 PM PANEL DISCUSSION: The Future of Contact Centre Workforce Planning

  • Is In-Sourcing (transferring agents from one department to another) a beneficial way to fill workforce gaps?
  • How can Managers better deal with managing staff across different sites and remotely, especially when there aren’t any team leaders on the ground?
  • How can managers overcome the challenge of keeping regional contact centre agents engaged and motivated?
  • What can managers do now to start planning for flexible workplaces?


Check out the incredible speaker line-up to see who will be joining Amee .

Download The Latest Agenda