Dr Amee Morgans
Chief Of Operations
Emergency Services Telecommunications Authority
10:45 AM Managing Morale
Maintaining high morale and practical strategies to deal with low morale
- Is In-Sourcing (transferring agents from one department to another) a beneficial way to fill workforce gaps?
- How can Managers better deal with managing staff across different sites and remotely, especially when there aren’t any team leaders on the ground?
- How can managers overcome the challenge of keeping regional contact centre agents engaged and motivated?
- What can managers do now to start planning for flexible workplaces?