Manager Customer Service
City of Sydney
Conference Day One: Tuesday, 16th July 2019
Tuesday, July 16th, 2019
4:30 PM Advisory Board Panel Discussion: Creating the Contact Centres of the Future: Marrying Customer Centricity, Technology, People and Cultur
- How do you improve the leadership & culture of your contact centre to engage contact centre agents and reduce attrition rates?
- How do you integrate technology such as chat bots & AI to improve your contact centre customer experience?
- How can you transform your contact centre to become more customer focused?