15 - 17 July, 2019 ǀ Swissotel, Sydney, NSW

Catherine Veronesi


Manager Customer Service
City of Sydney

Conference Day One: Tuesday, 16th July 2019

Tuesday, July 16th, 2019


4:30 PM Advisory Board Panel Discussion: Creating the Contact Centres of the Future: Marrying Customer Centricity, Technology, People and Cultur

  • How do you improve the leadership & culture of your contact centre to engage contact centre agents and reduce attrition rates?
  • How do you integrate technology such as chat bots & AI to improve your contact centre customer experience?
  • How can you transform your contact centre to become more customer focused?

Check out the incredible speaker line-up to see who will be joining Catherine.

Download The Latest Agenda