DELIVERING A SEAMLESS CUSTOMER EXPERIENCE THROUGH UNITING
THE CUSTOMER CONTACT CENTRE AND DIGITAL CITIZEN SERVICES

21ST – 23RD OCTOBER 2024 - MELBOURNE, AUSTRALIA

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2023 Event Speakers Include:

Speakers

Amrita Bhattacharrya
Chief Customer Officer
Townsville City Council

Sharon Bowman
Manager, Technology & Transformation
Hornsby Shire Council

Clint Browning
Executive Manager
Department of Communities WA

Martha Carr
Senior Manager, Contact Management
Department of Education Victoria

San Chander
Director: Digital Identity
Digital.NSW

Melanie Darmanin
Head of Customer and Business Improvement
City of Port Phillip

Wendy Devlin
National Manager, Service Centres, Engagement and Experience, Te Whakatairanga Service Delivery
Ministry of Business, Innovation and Employment NZ

Kelly Donker
Coordinator Customer Relations Centre
City of Wanneroo (WA)

Debra Duan
Customer Experience (Contact Centre) Project Coordinator
City of Canterbury Bankstown

Jane Elley
Customer Segment Leader
Department of Inland Revenue (New Zealand)

Donna Hatton
Manager Frontline Operations - Motor Vehicle Registry
Northern Territory Government

Mischa Kilby
Principal Business Analyst: Government Technology Platforms
ServiceNSW

Ian Kingsford-Smith
Operations Lead
Photon Energy

Georgia Lee
Customer Experience Project Manager
Department of the Chief Minister and Cabinet: Northern Territory

Erin McWhirter
Senior Customer Services Officer, Customer Concierge: Heritage NSW
Department of Planning and Environment

Jasmyne Munro
Head of Customer Experience
Lake Macquarie City Council

Russell Murphy
Director: Customer Engagement Platforms
Digital.NSW

Dan Pobje
Director Program Delivery
ServiceNSW

Jacqueline Shanahan
Service Design Chapter Lead – Director
NDIS

Dr Shikha Sharma
Director Business Improvement Technology
Department of Human Services SA

Catherine Veronesi
Manager Customer Service
City of Sydney

Alexandra Craggs
CX Portfolio Director
IQPC

Damien Margaritis
Converged Communications Lead
Rapid Circle

Paul Magee
Director & President
Auraya Systems

Anthony Brown
Director of Solution Consulting
NICE

Rebecca McStay
Segment Management Lead
Inland Revenue NZ

Nicky Cahill
Director
Australian Tax Office

Claire Seldon
Lecturer in Learning Design, Arts and Social Sciences
University of Technology Sydney

David Brykman
CEO and Industry Specialist - Identity
BRYK Group

Simon Bowker
President, Customer Workflow, Asia Pacific
ServiceNow

Matthew Smith
Manager, Identity Advisory
BRYK Group

In Partnership With :

QUESTIONS?

Email: enquire@iqpc.com.au

DELIVERING A SEAMLESS CUSTOMER EXPERIENCE THROUGH UNITINGTHE CUSTOMER CONTACT CENTRE AND DIGITAL CITIZEN SERVICES

2023 Event Speakers Include:

Speakers

In Partnership With :

QUESTIONS?

DELIVERING A SEAMLESS CUSTOMER EXPERIENCE THROUGH UNITING
THE CUSTOMER CONTACT CENTRE AND DIGITAL CITIZEN SERVICES