DELIVERING A SEAMLESS CUSTOMER EXPERIENCE THROUGH UNITING
THE CUSTOMER CONTACT CENTRE AND DIGITAL CITIZEN SERVICES
21ST – 23RD OCTOBER 2024 - MELBOURNE, AUSTRALIA
GovCC Infographic
11 ways government contact centres can embrace digitalisation
If you are interested in more specific case studies on successfully embracing digital channels to meet changing customer expectations, take a look at the agenda for the Government Contact Centre Summit 2016.
