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Site Tours: Friday, 1st September 2017

0:00 AM - 0:00 AM

The site tour is your chance to see the latest contact centre in full action! Listen and sit on calls, watch the webchat team, and experience the cultural environment – providing you with tips to take back to your organisation!

Why Attend?
Gain insight into a different contact centre and how they manage their workforce culture and optimisation
Understand their strategies to improve first call resolution emphasis and a greater service in peak times
· Find out more about the Omni channel strategy at the contact centre and how they have integrated
· A unique chance to see the workforce culture in action in a contact centre environment and to ask the team questions face-to-face
· A chance to use their app and one stop shop tools to see how they can integrate into your organisation

8:00 AM - 12:00 PM Site tour A: Service NSW Parramatta Site

8:00 AM - 12:00 PM Site Tour B: Australian Taxation Office