Interviews

Interview Transcript with Ole Nielsen, Acting Chief Digital Officer and Head of Digital Transformation at the ACT Government

Interview Transcript with Ole Nielsen, Acting Chief Digital Officer and Head of Digital Transformation at the ACT Government

Ahead of the 18th Annual Government Contact Centre Summit 2018, Ole Nielsen, Acting Chief Digital Officer and Head of Digital Transformation at the ACT Government shares insight into how contact centre leaders can harness the opportunities of digital disruption to drive effective and customer-centric contact centre transformation.

Interview Transcript with Kevin Kelly, Manager Customer Service Delivery, Service SA, Department of the Premier and Cabinet

Interview Transcript with Kevin Kelly, Manager Customer Service Delivery, Service SA, Department of the Premier and Cabinet

In this interview transcript, Kevin Kelly, Manager Customer Service Delivery, Service SA, Department of the Premier and Cabinet shares insight how Service SA has set up a virtualised contact centre and the impact this has had on overall staff engagement, performance and customer satisfaction.