Interview Transcript with Kevin Kelly, Manager Customer Service Delivery, Service SA, Department of the Premier and Cabinet

Interview Transcript with Kevin Kelly, Manager Customer Service Delivery, Service SA, Department of the Premier and Cabinet

In this interview transcript, Kevin Kelly, Manager Customer Service Delivery, Service SA, Department of the Premier and Cabinet shares insight how Service SA has set up a virtualised contact centre and the impact this has had on overall staff engagement, performance and customer satisfaction.


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