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Intelligent Customer Contact Workforce

Intelligent Customer Contact Workforce

This report reveals how to cultivate a team of empowered, agile agents who can meaningfully connect with customers at all touch points. Thanks to that superior form of engagement, you will markedly grow customer loyalty and dramatically improve service delivery.

Queensland Urban Utilities: Improving Customer Interactions through New Customer Contact Channels

Queensland Urban Utilities: Improving Customer Interactions through New Customer Contact Channels

Ahead of Contact Centre Week for Government 2019 we chat to Sue Coe, Call Centre Manager at QUU to explore how QUU is improving customer and employee interactions through new self-service contact channels. 

Queensland Urban Utilities - Improving Customer Interactions through New Customer Contact Channels

Queensland Urban Utilities - Improving Customer Interactions through New Customer Contact Channels

Ahead of Contact Centre Week for Government 2019 we chat to Sue Coe, Call Centre Manager at QUU to explore how QUU is improving customer and employee interactions through new self-service contact channels.