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Intelligent Customer Contact Workforce

Intelligent Customer Contact Workforce

This report reveals how to cultivate a team of empowered, agile agents who can meaningfully connect with customers at all touch points. Thanks to that superior form of engagement, you will markedly grow customer loyalty and dramatically improve service delivery.

Gov CC Past Presentation Pack

Gov CC Past Presentation Pack

In lead up to our 19th edition of Gov CC, we've released a selection of past presentations from our 2018 event. You'll get to explore 80+ pages on how to drive customer-focused contact centre transformation from Bayside Council, SA Water, Department of Inland Revenue (New Zealand), and Anglicare Sydney.