Creating a CX focused contact centre team to drive engagement: Insights from the Fair Work Ombudsman (FWO)

Creating a CX focused contact centre team to drive engagement: Insights from the Fair Work Ombudsman (FWO)

In this article, Zoe Mansfield, Assistant Director Frontline Voice at FWO explores the steps their contact centre has taken to move away from a traditional contact centre team approach to create a customer centric team culture, and the impact this is having on employee and customer engagement.


Please note: That all fields marked with an asterisk (*) are required.