2019 Excellence Awards

Application Form: Best Flexible Working Strategy 2019

Application Form: Best Flexible Working Strategy 2019

We have reinvigorated the Government Contact Centre Week Excellence Awards program this year to recognise those organisations, teams and individuals who are making the greatest contributions to the contact centre industry.

 If you’re reading this application form, then that means you are ready for the opportunity to honour and recognise your team’s efforts and success, and the chance to win a Government Contact Centre Week Excellence Award.

This category recognises the organisation that actively supports and promotes flexible working practises. This organisation will have demonstrated their ability to utilise technology to enable flexibility within the workplace and drive employee satisfaction, excellence and continuous contact centre improvement. This organisation will have a formalised strategy for flexible working and be able to clearly demonstrate its results.

Application Form: Best in Class Contact Centre for 2019  (Over 30 Seats)

Application Form: Best in Class Contact Centre for 2019 (Over 30 Seats)

We have reinvigorated the Government Contact Centre Week Excellence Awards program this year to recognise those organisations, teams and individuals who are making the greatest contributions to the contact centre industry. 

If you’re reading this application form, then that means you are ready for the opportunity to honour and recognise your team’s efforts and success, and the chance to win a Government Contact Centre Week Excellence Award.

This category awards the organisation that has a clear service excellence strategy and contributes to the overall organisation's growth. The winner of this award is evaluated based on their ability to position customer experience as their competitive advantage, identify and track improvement areas to improve efficiency and ROI, promote internal culture and engagement and deploy innovative strategies that contribute to exceptional service.


Application Form: Best in Class Contact Centre for 2019  (Under 30 Seats)

Application Form: Best in Class Contact Centre for 2019 (Under 30 Seats)

We have reinvigorated the Government Contact Centre Week Excellence Awards program this year to recognise those organisations, teams and individuals who are making the greatest contributions to the contact centre industry.

If you’re reading this application form, then that means you are ready for the opportunity to honour and recognise your team’s efforts and success, and the chance to win a Government Contact Centre Week Excellence Award.

This category awards an organisation that has proven the internal commitment needed to deliver on customer experience despite their size. The winner of this award is evaluated based on their ability to demonstrate exceptional customer satisfaction scores, identify and track improvements made within their organisation, promote internal culture and employee engagement and achieve service excellence with limited resources.

Application Form: Best People & Culture for 2019

Application Form: Best People & Culture for 2019

We have reinvigorated the Government Contact Centre Week Excellence Awards program this year to recognise those organisations, teams and individuals who are making the greatest contributions to the contact centre industry.

If you’re reading this application form, then that means you are ready for the opportunity to honour and recognise your team’s efforts and success, and the chance to win a Government Contact Centre Week Excellence Award.

This category awards the organisation that creates a culture that inspires its employees to deliver outstanding service and achieve excellence. The winner of this award is evaluated based on their ability to incorporate voice of employee and voice of customer into their customer contact culture, empower employees and customers to become brand advocates and their people management strategy that demonstrates employee and customer satisfaction. This should not focus too heavily on flexible working - please refer to our Best Flexible Working Strategy Award if you would like to put forward your organisation forward in that category

Application Form: Contact Centre Leader of the Year for 2019

Application Form: Contact Centre Leader of the Year for 2019

We have reinvigorated the Government Contact Centre Week Excellence Awards program this year to recognise those organisations, teams and individuals who are making the greatest contributions to the contact centre industry.

If you’re reading this application form, then that means you are ready for the opportunity to honour and recognise your team’s efforts and success, and the chance to win a Government Contact Centre Week Excellence Award.

The Customer Contact Leader of the year recognises the executive, manager or team leader that has led their customer contact operation by significantly increasing both customer and agent experience as a result of their leadership. They have demonstrated their ability to utilise technology and drive innovation, drive operational excellence and continuous improvement and master executive and internal communication.