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August 30-31, 2017 ǀ Swissotel, Sydney, Australia

About the Event

Why attend the Government Contact Centre Summit 2015?

  • Attend the only event specifically focused on government customer service
  • Benchmark your performance against your peers
  • Network with key thought leaders in government contact centres
  • Hear exclusive case studies on how other contact centres are improving their customer service
  • Share your challenges and insights in our interactive workshop and roundtable sessions
  • Embrace digitalisation to keep up with growing customer expectations
  • Learn how to create the contact centre and super agents of the future by tackling all internal challenges related to training, motivating, recruiting and multi-skilling staff
  • Understand how to roll out effective omni-channel service across the contact centre

Who attended last year?

The Government Contact Centre Summit caters for organisations of all shapes and sizes. The 2014 event was attended by a cross section of agencies from local, state and federal government.

Specifically, we attracted the following stakeholders:

  • Chief Information Officer
  • Chief Executive Officer
  • Head/Director of Customer Service
  • Operations Manager
  • Contact Centre Manager
  • Service Delivery Manager
  • Head/Director of Workforce Management

From the following government organisations:

  • Accident Compensation Corporation
  • Ageing Disability and Home Care Community Care Access Point
  • Alphawest
  • Attorney Generals Department SA
  • AusIndustry
  • Auscontact Association
  • Australia Post
  • Australian Customs and Border Protection Service
  • Australian Financial Security Authority
  • Australian Taxation Office
  • Barwon Water
  • Building and Asset Services
  • Bureau of Meteorology
  • City of Philadelphia
  • City of Swan
  • City of Tea Tree Gully
  • City of Wanneroo
  • Comcare
  • Concentrix
  • Consumer Affairs Victoria
  • Datacom Connect
  • Department of Agriculture, Fisheries and Forestry
  • Department of Attorney General & Justice
  • Department of Commerce
  • Department of Education, Training and Employment
  • Department of Environment & Primary Industries
  • Department of Family & Community Services
  • Department of Health
  • Department of Human Services
  • Department of Immigration and Border Protection
  • Department of Justice
  • Department of Transport & Main Roads
  • Department of Transport WA
  • Department of Veterans Affairs
  • Fair Work Ombudsman
  • Family Court of Australia
  • GMC Global
  • Gold Coast City Council
  • Hunter Water Corporation
  • Hutt City Council
  • IP Australia
  • Infosys
  • Interactive Intelligence
  • Jabra
  • JobAccess
  • KANA Software
  • Marrickville Council
  • Medibank Private
  • Metro Trains Melbourne
  • Migration and Refugee Review Tribunals
  • Ministry of Economic Development
  • Ministry of Education
  • Moree Plains Shire Council
  • NEC Australia
  • NICE Systems
  • NSW Department of Attorney General and Justice
  • NSW Department of Justice
  • New Zealand Racing Board
  • Oracle
  • Parramatta City Council
  • Policelink, QLD Police
  • Public Transport Victoria
  • Randstad
  • SR Construction
  • Salesforce
  • Salmat
  • Serco Global Services
  • Service NSW
  • Service SA
  • Shellharbour City Council
  • Smart Service Queensland
  • South East Water
  • Stellar BPO
  • Sydney Water
  • TIS National
  • Te Aho o Te Kura Pounamu
  • Telstra
  • Unity4 Contact Centre Technology
  • University of Wollongong
  • VicRoads
  • Victorian WorkCover Authority
  • WIRO
  • Warringah Council
  • Wyndham City Council
  • Yarra Ranges Council