About This Event

Why attend the Government Contact Centre Summit 2023?

• Attend the only event specifically focused on government customer service
• Benchmark your performance against your peers
• Network with key thought leaders in government contact centres
• Hear exclusive case studies on how other contact centres are improving their customer service
• Share your challenges and insights in our interactive workshop and roundtable sessions
• Embrace digitalisation to keep up with growing customer expectations
  
• Learn how to create the contact centre and super agents of the future by tackling all internal challenges related to training, motivating, recruiting and multi-skilling staff
• Understand how to roll out effective omni-channel service across the contact centre
  

Who attends?

The Government Contact Centre Summit caters for organisations of all shapes and sizes.

Titles in attendance: 

• Chief Information Officer
• Chief Executive Officer
• Head/Director of Customer Service
• Operations Manager
• Contact Centre Manager
• Service Delivery Manager
• Head/Director of Workforce Management
  

From the following government organisations:

• Accident Compensation Corporation
• Ageing Disability and Home Care Community Care Access Point
• Alphawest
• Attorney Generals Department SA
• AusIndustry
• Auscontact Association
• Australia Post
• Australian Customs and Border Protection Service
• Australian Financial Security Authority
• Australian Taxation Office
• Barwon Water
• Building and Asset Services
• Bureau of Meteorology
• City of Philadelphia
• City of Swan
• City of Tea Tree Gully
• City of Wanneroo
• Comcare
• Concentrix
• Consumer Affairs Victoria
• Datacom Connect
• Department of Agriculture, Fisheries and Forestry
• Department of Attorney General & Justice
• Department of Commerce
• Department of Education, Training and Employment
• Department of Environment & Primary Industries
• Department of Family & Community Services
• Department of Health
• Department of Human Services
• Department of Immigration and Border Protection
• Department of Justice
• Department of Transport & Main Roads
• Department of Transport WA
• Department of Veterans Affairs
• Fair Work Ombudsman
• Family Court of Australia
• GMC Global
• Gold Coast City Council
• Hunter Water Corporation
• Hutt City Council
• IP Australia
• Infosys
• Interactive Intelligence
• Jabra
• JobAccess
• KANA Software
• Marrickville Council
• Medibank Private
• Metro Trains Melbourne
• Migration and Refugee Review Tribunals
• Ministry of Economic Development
• Ministry of Education
• Moree Plains Shire Council
• NEC Australia
• NICE Systems
• NSW Department of Attorney General and Justice
• NSW Department of Justice
• New Zealand Racing Board
• Oracle
• Parramatta City Council
• Policelink, QLD Police
• Public Transport Victoria
• Randstad
• SR Construction
• Salesforce
• Salmat
• Serco Global Services
• Service NSW
• Service SA
• Shellharbour City Council
• Smart Service Queensland
• South East Water
• Stellar BPO
• Sydney Water
• TIS National
• Te Aho o Te Kura Pounamu
• Telstra
• Unity4 Contact Centre Technology
• University of Wollongong
• VicRoads
• Victorian WorkCover Authority
• WIRO
• Warringah Council
• Wyndham City Council
• Yarra Ranges Council