The Original & Largest Contact Centre Summit for Government Services

Creating the Most Responsive, Digitally Enabled Government Contact Centres in the World

Transformations in customer contact and communication are revolutionising the way Government agencies connect with their customers. Australian citizens want ease of service, impacting a greater need for Government departments to introduce digital channels and touch points alongside telephony services. The role of the contact centre is changing, and a good balance between digital and human interaction is essential for building better service delivery and strong customer experience.

The 19th Annual Government Contact Centre Summit 2019 will be designed to focus on preparing for the future contact centre and meeting future customer expectations. It will draw case studies exploring the importance of improving staff engagement and developing a customer service culture, delivering cost-effective digital transformation and creating the next generation workspace to reflect the changing role of the contact centre.


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2018 Advisory Board Committee

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What Separates the Government Contact Centre Summit from Contact Centre Week?

IQPC is a proud host of both CCW and GovCC. While over 30% of CCW attendees came from the public sector, we still get over 100 people attending the Government Contact Centre Summit each year. That’s because GovCC offers an opportunity not provided by CCW:

GovCC Focuses on the Specific Challenges & Opportunities of Delivering Contact Centre Excellence in the Public Sector

Undergoing Digital Innovation with Restricted Funding

Transforming Staff Culture and Performance to Reflect the Values of the Public Sector

Delivering Government Services through Omnichannel Transformation and Human-Center

What Can You Expect at GovCC?

90% New Speaker Panel

Less than 5% cross-over with CCW

TWO BRAND NEW Streams for Big & Small Sized Contact Centres

FOUR International Speakers from the USA, UK, and NZ

23 Case Studies to learn from

TWO Site Tours This Year!

See what our past attendees thought!

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