\"
Register by Friday, 14th July 2017 to Save up to $800! Register Now!

17th Annual Government Contact Centre 2017

Leveraging Culture and Technology to Drive the Customer Experience

There are more than 800 million transactions with government agencies a year, 40% of which are still completed through non-digital channels. With the primary sector increasingly competing with new and innovative ways for customer interaction, pressure is being built on public sector demands of digitisation and improving the customer experience. The major opportunity for contact centres is to better blend traditional channels, and if they were reduced to 20% over a ten-year period, Deloitte Access Economics estimates productivity, efficiency and other benefits to government will be generated worth $17.9 billion.

This government only conference is your once in a year opportunity to meet and engage with leading professionals to gain insights, best practices, and strategies to move your contact centre into digitisation, creating a seamless experience, and building a strong workforce culture.

View Agenda

Featured Speakers

View All Speakers

What’s New for 2017:

icon1

New streams on Omni-Channel, Customer Experience, Engagement and Culture, Digital Transformation,

icon3

4 new tracks – choose by topic and perspective that best fits you!

icon5

Two new site tours - fully sold out last year!

icon1

Double the amount of exhibitors

icon3

80% new speakers, some of which have never attended GOVCC before

icon5

A 40 person speaker panel sharing insights and experiences

icon1

2x International speakers

icon3

A futurist speaker to keep you on your feet

icon5

60% new industry speakers

icon1

An unmissable awards night

icon3

A Private Sector speaker to bring you a new perspective

icon5

The mobile app will be back with more interactive games and live polls

icon5

More buzz, more Interactivity, fun, and more importantly – more key takeaways!

Who will you meet?

Heads, Directors and Managers of:

 

Contact Centre

 

Customer Experience

 

Customer Engagement

 

Customer Engagement

 

Customer Engagement

 

Contact Centre Sales

 

CCustomer Success

 

Customer Experience Technology

 

Customer Support

 

Service Delivery

 

Innovation & Technology

 

Customer Care

See what our past attendees thought!

Sponsors & Exhibitors
Media Partners