The Original & Largest Contact Centre Summit for Government Services

Creating the Most Responsive, Digitally Enabled Government Contact Centres in the World

There are more than 800 million transactions with government agencies a year, 40% of which are still completed through non-digital channels. With the primary sector increasingly competing with new and innovative ways for customer interaction, pressure is being built on public sector demands of digitisation and improving the customer experience. The major opportunity for contact centres is to better blend traditional channels, and if they were reduced to 20% over a ten-year period, Deloitte Access Economics estimates productivity, efficiency and other benefits to government will be generated worth $17.9 billion.

The 18th Annual Government Contact Centre Summit is your once in a year opportunity to meet and engage with leading professionals to gain insights, best practices, and strategies to move your contact centre into digitisation, creating a seamless experience, and building a strong workforce culture.

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2018 Advisory Board Committee

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What Separates the Government Contact Centre Summit from Contact Centre Week?

IQPC is a proud host of both CCW and GovCC. While over 30% of CCW attendees came from the public sector, we still get over 100 people attending the Government Contact Centre Summit each year. That’s because GovCC offers an opportunity not provided by CCW:

GovCC Focuses on the Specific Challenges & Opportunities of Delivering Contact Centre Excellence in the Public Sector

Undergoing Digital Innovation with Restricted Funding

Transforming Staff Culture and Performance to Reflect the Values of the Public Sector

Delivering Government Services through Omnichannel Transformation and Human-Center

What Can You Expect at GovCC?

90% New Speaker Panel

Less than 5% cross-over with CCW

TWO BRAND NEW Streams for Big & Small Sized Contact Centres

FOUR International Speakers from the USA, UK, and NZ

23 Case Studies to learn from

TWO Site Tours This Year!

See what our past attendees thought!

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